Privacy Policy for ShineShift

Last Updated: 6 JANURARY 2025

At ShineShift, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the ShineShift platform, website, or services. By using ShineShift, you agree to the terms outlined in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We collect personal information when you use the ShineShift platform, as this information is necessary to provide our services. Without it, we may not be able to offer all services requested. The types of information we collect include:

1.1 Information Needed to Use the ShineShift Platform

• 1.1.1 Contact, Account, and Profile Information: Includes your first name, last name, phone number, postal address, email address, date of birth, and profile photo, which are required for using the platform.
• 1.1.2 Identity Information: We may ask for an image of your government-issued ID or other verification information for identity verification purposes.
• 1.1.3 Payment Information: Includes your payment account or bank account information for processing payments. If you are not a ShineShift user, we may receive payment information provided by another user to complete a transaction.

1.2 Information You Choose to Provide Us

• 1.2.1 Additional Profile Information: Such as gender, preferred language(s), city, and personal description.
• 1.2.2 Information About Others: If you provide information about a co-user, such as a payment instrument or contact details, you must have their consent to share it with ShineShift.
• 1.2.3 Biometric Information: Includes facial recognition data derived from photos and ID documents submitted for verification, where applicable and with your consent.
• 1.2.4 Other Information: Any additional information you choose to provide, including health information, preferences, surveys, or feedback shared with us.

1.3 Information Automatically Collected by Using the ShineShift Platform

• 1.3.1 Geolocation Information: Derived from your IP address, GPS, or other location data shared by your device.
• 1.3.2 Usage Information: Such as searches, bookings, pages viewed, and other actions on the ShineShift platform.
• 1.3.3 Device Information: Including your device’s IP address, hardware and software information, and unique identifiers.
• 1.3.4 Cookies and Similar Technologies: For enhancing your experience, as described in our Cookie Policy.

1.4 Information We Collect from Third Parties

• 1.4.1 Third-Party Applications: If you link your ShineShift account with a third-party service (like Google or Facebook), we may receive profile and contact information from those services.
• 1.4.2 Background Information Providers: For members, we may collect background checks or criminal records, where allowed by law.
• 1.4.3 Financial Institutions: We may receive payment information from banks or other financial institutions to complete transactions.
• 1.4.4 Other Sources: We may receive information from partners, service providers, or members to help detect fraud or improve safety.

HOW WE USE INFORMATION WE COLLECT

We use the personal information we collect to provide, improve, and personalize your experience on ShineShift. We may process this information for the following purposes:

2.1 Provide, Improve, and Develop the ShineShift Platform

• Enable access to the platform and process payments.
• Improve services and product features.
• Send updates, notifications, and customer service communications.
• Personalize your experience based on preferences and history.

2.2 Safeguard the ShineShift Platform

• Detect and prevent fraud and security risks.
• Conduct background checks and identity verification.
• Comply with legal obligations and protect the safety of users and the platform.

2.3 Provide, Personalize, Measure, and Improve Advertising and Marketing

• Send promotional and marketing messages.
• Personalize advertising based on your interests.
• Measure and improve marketing campaigns and offers.

2.4 Analyze and Share Communications

• Analyze communications for fraud prevention and customer support.
• Conduct product development and research.

2.5 Provide Payment Services

• Detect and prevent money laundering, fraud, and security incidents.
• Comply with legal obligations related to payment services.

SHARING AND DISCLOSURE OF INFORMATION

We may share your information with third parties in the following cases:

• 3.1 With Your Consent: When you provide consent, we may share your information for purposes such as processing bookings or linking your account to third-party services.
• 3.2 With Other Members: To facilitate interactions and bookings between users, we may share certain information.
• 3.3 With Service Providers: We may share personal information with third-party service providers for purposes such as payment processing, fraud detection, or customer support.
• 3.4 With Partners: Information may be shared with advertising partners to improve our marketing efforts or promotions.
• 3.5 For Legal and Safety Reasons: We may share your information to comply with legal obligations, resolve disputes, or protect the rights and safety of our users and the platform.

YOUR RIGHTS AND CHOICES

• 4.1 Access and Update: You can access and update your personal information through your ShineShift account settings.
• 4.2 Data Deletion: You can request to delete your personal information, subject to certain legal and business obligations.
• 4.3 Opt-Out of Marketing: You can opt out of receiving promotional communications from ShineShift.
• 4.4 Data Portability: In some jurisdictions, you can request a copy of your personal information in a structured, commonly used, and machine-readable format.

SECURITY

We take reasonable precautions to protect your personal information from unauthorized access, loss, or destruction. While no platform can guarantee 100% security, we implement administrative, technical, and physical measures to help protect your information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. If the changes are significant, we will notify you via email or through the ShineShift platform.